Christmas and New Year Support Cover
A quick update on how MediMap will be supporting you across the Christmas and New Year period.
Summary
Normal support hours until 5:00 pm Friday 19 December 2025
Holiday cover from Monday 22 December 2025 to Friday 2 January 2026
The full support team will be back Monday 6 January 2026
Emergency after-hours support available for critical system outages
Office Closure
Our offices will close at the end of business on Friday 19 December and reopen Monday 6 January.
Support Hours
Until 19 December
Business as usual.
22 December – 2 January (excluding public holidays)
8:00 am to 5:00 pm weekdays only.
Closed on public holidays.
Public Holidays (Support Closed)
Christmas Day – Thursday 25 December
Boxing Day – Friday 26 December
New Year’s Day – Thursday 1 January
Emergency After-Hours Support
For critical system outages only, call 1800 431 420 any time.
After-hours rates apply.
Project and Onboarding Work
Any pre-agreed onboarding work will continue.
Changes that carry production risk will be deferred until after 6 January unless approved as urgent.
We’re here if you need us over the break.
Wishing you and your team a safe and steady end to the year.
The MediMap Team
0800 298 363 or 1800 431 420
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