Christmas and New Year Support Cover

A quick update on how MediMap will be supporting you across the Christmas and New Year period.

Summary

Normal support hours until 5:00 pm Friday 19 December 2025

Holiday cover from Monday 22 December 2025 to Friday 2 January 2026

The full support team will be back Monday 6 January 2026

Emergency after-hours support available for critical system outages

Office Closure

Our offices will close at the end of business on Friday 19 December and reopen Monday 6 January.

Support Hours

Until 19 December

Business as usual.

22 December – 2 January (excluding public holidays)

8:00 am to 5:00 pm weekdays only.

Closed on public holidays.

Public Holidays (Support Closed)

Christmas Day – Thursday 25 December

Boxing Day – Friday 26 December

New Year’s Day – Thursday 1 January

Emergency After-Hours Support

For critical system outages only, call 1800 431 420 any time.

After-hours rates apply.

Project and Onboarding Work

Any pre-agreed onboarding work will continue.

Changes that carry production risk will be deferred until after 6 January unless approved as urgent.

We’re here if you need us over the break.

Wishing you and your team a safe and steady end to the year.

The MediMap Team

0800 298 363 or 1800 431 420

MediMap Insights